Terms and Conditions
Conditions
The website www.weissestal.it is owned by International Service Company S.r.l., with registered office in Viale Edison, 61 20099 Sesto San Giovanni, Milan. This website is intended for the online sale of products.
The sale of products and services via electronic means is governed by Articles 45 to 67 “Consumer Rights” of Legislative Decree No. 206 of September 6, 2005 (Consumer Code) and Legislative Decree No. 70 of April 9, 2003 on electronic commerce. The sales contract between the Customer and International Service Company S.r.l. shall be governed by and construed in accordance with Italian law.
By placing an order in accordance with the various methods provided on the Website, the Customer declares that they have read all the information provided during the purchase process and fully accept the general terms and conditions of sale and payment set out below. These general terms and conditions of sale, together with the terms and conditions regarding the delivery and payment of goods, form an integral part of the sales contract concluded between the Customer and International Service Company S.r.l.
The Customer may purchase the products visible at www.weissestal.it, illustrated on the Website or within the respective sections by product category, as described in the relevant information sheets. In order to make purchases, the Customer must be registered on the Website.
Users are prohibited from entering false and/or invented and/or fictitious names in the online order process and in further communications. International Service Company S.r.l. reserves the right to take legal action against any violation or abuse, in the interest and for the protection of all consumers.
By accepting these General Terms and Conditions of Sale, the user exempts International Service Company S.r.l. from any liability arising from the issuance of incorrect tax documents due to errors in the data provided when placing an online order or registering, as the user, as the Customer, is solely responsible for entering the data correctly. At the time of purchase, the Customer has the option to choose the delivery and payment method they prefer from those available. Acceptance of the order by International Service Company S.r.l. will be confirmed by sending a confirmation email to the email address provided by the Customer when registering on the Website.
The order confirmation contains the following information:
- Order number and date
- Product(s), quantity, price
- Type of payment chosen
- Shipping cost
- Total order amount
The Customer undertakes to verify the accuracy of the data contained in the order confirmation email and to promptly report any errors or omissions to International Service Company S.r.l.
All product offers on this website are intended for customers of legal age. By placing an order through the website www.weissestal.it, the user guarantees that they are of legal age (18 years) and have the legal capacity to enter into binding contracts.
The sales prices of the products published on the Website include VAT and WEEE eco-contributions.
For the resolution of any civil disputes arising from the interpretation, execution, and termination of this distance sales contract, if the Customer is a consumer (i.e., a natural person who purchases the products for purposes not related to their professional activity), the mandatory territorial jurisdiction is that of the court of the place of residence or domicile of the consumer, if located in Italy (Art. 63 Legislative Decree 205/2006).
The Consumer Code (Articles 128 – 135) provides for a 24-month Legal Guarantee on the sale of consumer goods between retailers and consumers. International Service Company S.r.l. is liable to consumers (natural persons acting for purposes unrelated to their business, commercial, craft, or professional activities) for any lack of conformity in all products sold through its website. The 24-month Legal Guarantee does not apply to products purchased with an invoice and VAT number by professionals and businesses.
A lack of conformity exists when the product:
- is not fit for the purpose for which it is normally used
- does not conform to the description or does not possess the qualities presented by the seller
- does not offer the usual qualities and performance of a product of the same type
- is not suitable for the particular use intended by the consumer if brought to the seller’s attention at the time of purchase and accepted by the seller
Any lack of conformity that becomes apparent within 24 months of the date of purchase of the goods must be reported by the consumer within 2 months of the date of discovery of the defect.
In the event of a lack of conformity duly reported within the time limits, the consumer is entitled:
- primarily, to have the goods repaired or replaced, at their choice, unless the remedy requested is impossible or excessively burdensome compared to the other;
- secondarily (where the first two remedies are impossible or excessively burdensome, or have not been carried out within a reasonable time, or previous repairs or replacements have caused significant inconvenience to the consumer), to request a price reduction or termination of the contract.
The remedy requested is “excessively burdensome” when it imposes unreasonable costs on the seller compared to the alternatives, taking into account the value of the intact goods, the extent of the defect, and the possibility of resorting to alternative remedies without significant inconvenience to the consumer. Repairs or replacements must be carried out within a reasonable time frame from the consumer’s request.
To report any defect in a product purchased from International Service Company S.r.l., the consumer must present the product delivery receipt or, if lost, any other document proving purchase from International Service Company S.r.l.
International Service Company S.r.l. will:
- examine the product to verify whether the problem can be easily and immediately resolved or whether, on the contrary, there are obvious reasons for exclusion from the Legal Warranty (e.g., expiry of the coverage period, obvious accidental damage or damage caused by the consumer);
- register the product and the Customer for the purposes of managing the assistance process;
- send the product for appropriate checks and any repairs to a Technical Assistance Center authorized by the manufacturer; or replace the product if repair is impossible or excessively costly;
- continuously monitor the status of the repair and, if necessary, urge the T.A.C. to carry out the repair within a reasonable time frame;
- manage the logistics process for returning the product from the T.S.C.
If no lack of conformity is found, International Service Company S.r.l. will communicate the CAT’s estimate to the Customer, who may decide whether or not to have the repair carried out at their own expense. In this case, any transport and diagnosis costs requested by the CAT will be borne by the Customer.
All products sold by International Service Company S.r.l. are covered by the Legal Warranty and the Manufacturer’s Warranty. The Manufacturer’s Warranty is in addition to, but does not replace, the Legal Warranty to which the customer is entitled. The duration, territorial scope, and procedures for enforcing this warranty are set out in the Manufacturer’s form.
Withdrawal
The sale of products via the Internet is governed by Articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code). This legislation provides consumers with the right to withdraw from contracts or contractual proposals, guaranteeing them the right to return the purchased product and obtain a refund of the cost incurred.
The right of withdrawal does not apply to audiovisual products and sealed computer software products opened by the consumer, nor to sealed goods that cannot be returned for hygienic reasons or reasons related to health protection that have been opened after delivery.
The Customer is responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the products, namely:
- in the absence of the original packaging;
- in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.).
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods for purposes not related to their professional, commercial, or entrepreneurial activities), and therefore cannot be exercised by legal entities or natural persons acting for purposes related to any professional activities they may carry out.
The costs of returning the product are borne by the Customer.
The Customer has a period of 14 (fourteen) days to exercise the right of withdrawal.
The withdrawal period ends 14 (fourteen) days after receipt of the goods. Within this period, the Customer must notify International Service Company S.r.l. of their intention to withdraw from the contract in accordance with the procedures indicated on the website.
Within 3 (three) working days of receiving the notice of withdrawal, International Service Company S.r.l. will send the Customer, to the email address indicated in the order or in the request for withdrawal, a Code that will identify the file.
Within 14 (fourteen) working days of receiving the Code, the Customer shall, at their own expense, send the goods to the address indicated by International Service Company S.r.l.. The deadline shall be deemed to have been met if the Customer ships the product before the expiry of the 14 (fourteen) day period.
Pursuant to Article 56 of Legislative Decree 206/05, International Service Company S.r.l. will refund all payments within 14 (fourteen) days from the date on which it became aware of the Customer’s exercise of the right of withdrawal, including delivery costs; in any case, the Customer will not incur any costs as a result of such refund.
International Service Company S.r.l. may withhold the refund until it has received the intact product or until the Customer has demonstrated that they have returned the goods, whichever occurs first.
For purchases made by credit card, the refund will be made by reversing the transaction directly on the credit card.
The right of withdrawal for distance contracts and contracts negotiated away from business premises is excluded in relation to:
- service contracts after the service has been fully performed if the performance began with the consumer’s express agreement and with the acceptance of the loss of the right of withdrawal following the full performance of the contract by the trader;
- the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and that may occur during the withdrawal period;
- the supply of goods made to the consumer’s specifications or clearly personalized;
- the supply of goods which are liable to deteriorate or expire rapidly;
- the supply of sealed goods which are not suitable for return for reasons of hygiene or health protection and have been unsealed after delivery;
- the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
- the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations that cannot be controlled by the trader;
- contracts in which the consumer has specifically requested a visit by the trader for the purpose of carrying out urgent repair or maintenance work. If, during such a visit, the trader provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out the maintenance or repairs, the right of withdrawal applies to those additional services or goods;
- the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
- the supply of newspapers, periodicals, and magazines, with the exception of subscription contracts for the supply of such publications;
- contracts concluded at a public auction;
- the supply of accommodation for non-residential purposes, the transport of goods, car rental services, catering services, or services relating to leisure activities where the contract provides for a specific date or period of performance;
- the supply of digital content through a non-material medium if the performance has begun with the consumer’s express agreement and with their acceptance that they would lose their right of withdrawal in such a case.
ODR disputes
The ODR “Online Dispute Resolution” platform is an official website managed by the European Commission to help consumers and traders resolve their disputes out of court.
Before submitting a complaint to the European Union portal through the ODR, we invite you to contact us to find a solution to your problem regarding an order placed on our website.
If you still wish to submit a complaint through the ODR platform for an order placed on www.weissestal.it, please enter the email address info@weissestal.it in the “Trader’s email address” section of the complaint form on the ODR platform (here is the direct link: https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest)
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Platform for Online Dispute Resolution (ODR)
The “Online Dispute Resolution” ODR platform is an official website managed by the European Commission to help consumers and traders resolve their disputes out of court.
Before submitting a complaint on the European Union portal through the ODR, we invite you to contact us to find a solution to your problem related to your order on our website.
If you still need to submit a complaint through the ODR platform for an order placed on www.weissestal.it, enter the email address info@weissestal.it in the “Merchant email address” section of the complaint form on the ODR platform (https://ec.europa.eu/consumers/odr/main/?event=main.home.selfTest).